Tips & Troubleshooting — SQL Server XRAY
Troubleshooting
| Symptom | What to check |
|---|---|
| License activation fails | Internet access to dblense.com, correct key, and that the key is for SQL Server XRAY or the Suite |
| Connection / Detect Platform fails | Server name, firewall, auth mode, Entra prerequisites, Trust Server Certificate |
| Scheduled scan did not run | Scheduler ownership mode, schedule enabled state, worker service status/logs |
| Email not delivered | SMTP host/port/credentials, TLS settings, recipient group addresses |
| SQL repository errors | Repository connection string and provisioned xray schema permissions |
Need help? Email support@dblense.com.
Requirements
OS:Windows 10/11 or Windows Server 2016+ (x64)
Runtime:Self-contained desktop package; worker may require .NET 8 runtime
SQL Server:SQL Server 2016+ recommended; Azure SQL DB & Managed Instance supported
Permissions:Read access for assessment checks; elevated rights may be needed for some config/security checks